Shipping policy

 

Shipping Policy

 


Last Updated: 12/08/2025


Thank you for shopping with Ruth & Ann. We’re committed to delivering your order quickly, safely, and with full transparency. Please review our shipping policy below.

 

 

 

Processing Times

 


All orders are processed within 1–3 business days.

Orders are not shipped on weekends or holidays.


If we experience a high volume of orders, processing times may be slightly delayed. If your order is affected, we will notify you by email.

 

 

 

Shipping Rates & Delivery Estimates

 


Shipping charges for your order will be calculated and displayed at checkout.


Standard Shipping (U.S.):

 

  • Estimated delivery: 2–3 business weeks

 


Expedited Shipping (U.S.):

 

  • Estimated delivery: 1–2 business weeks

 


Delivery times are estimates and may vary based on carrier delays, weather, or holidays.

 

 

 

Order Tracking

 


Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update.

 

 

 

Shipping to P.O. Boxes

 


We ship to P.O. Boxes within the United States. Some oversized or expedited packages may not qualify and alternative shipping information may be required.

 

 

 

International Shipping

 


At this time, Ruth & Ann ships only within the United States.

If you are outside the U.S. and wish to place an order, feel free to contact us and we’ll let you know if accommodations can be made.

 

 

 

Lost, Delayed, or Damaged Packages

 


Once packages are shipped, delivery is the responsibility of the carrier. However, we want you to be happy with your experience. If your package is lost or delayed, please contact us at support@ruthandann.com and we will assist you in resolving the issue.


If your order arrives damaged, please email us within 48 hours with photos of the package and item, and we will work on a replacement or refund.

 

 

 

Incorrect Shipping Information

 


Please double-check your shipping address at checkout.

Ruth & Ann is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

 

 

Returns & Exchanges

 


For details on returns, refunds, and exchanges, please refer to our Return Policy.